Low-income urban youth are high users of technology but still prefer face-to-face meetings with doctor

From This survey included urban youth (aged 14-24 years) to asses the Use of Technology with Health Care Providers.

Eight focus groups including 82 primarily low-income urban African-American adolescents and young adults were completed.

Low-income urban adolescents and young adults (mean age, 18.5 years) reported high access to and use of technology. However, they still preferred face-to-face meetings with a healthcare provider because they felt that the information provided would be better tailored to their individual needs and more credible. Many worried about the confidentiality of conversations conducted using technology.

In conclusion, although low-income urban youth are high users of technology, they still prefer face-to-face meetings with a healthcare provider.

References:

Use of Technology with Health Care Providers: Perspectives from Urban Youth. Sarah Lindstrom Johnson et al. The Journal of Pediatrics, Volume 160, Issue 6 , Pages 997-1002, June 2012.

Empathy and patient experience - video from Cleveland Clinic

CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013. The video relates to any person - not only patients and physicians. It's so worth it 4 minutes of your time:



Physician Communication PEARLS from Cleveland Clinic

- Establish rapport and plan an encounter with the patient

- Elicit the patient perspective using FIFE (function, ideas, fears and
expectations)

- Apply PEARLS (partnership, empathy, acknowledgment, respect,
legitimation and support) to convey empathy

- Incorporate the patient into decision making and education using ART
(ask, respond, tell)

References:

Relationship-Centered Communication for Physicians (PDF) from Cleveland Clinic Academy

Comments from Twitter:

Dr Kelly Sennholz @MtnMD: This is JUST how I see the hospital. Magic place

PracticeMatch @PracticeMatch: Wow...great video!

Wouter van Furth @wvfurth: Take 4 min to watch this video. Worth it.

Mary Maier MD @MaryMaierMD: The Cleveland Clinic - it was/is a great place to train

Physician Communication PEARLS from Cleveland Clinic

The video features my former colleagues and hospital medicine stars Drs. Moises Auron and Vj Velez:



Some key messages:

- Establish rapport and plan an encounter with the patient

- Elicit the patient perspective using FIFE (function, ideas, fears and
expectations)

- Apply PEARLS (partnership, empathy, acknowledgment, respect,
legitimation and support) to convey empathy

- Incorporate the patient into decision making and education using ART
(ask, respond, tell)

References:

Relationship-Centered Communication for Physicians (PDF) from Cleveland Clinic Academy

"My Health Story" Video Project

Visit http://MyHealthStory.me for more info. The basic idea is to share short video stories about your healthcare experiences as a patient, family member, or healthcare professional. This is done by uploading these into your own YouTube account and adding a little tag that makes the system find the videos.

The project is hosted by a team at Radboud University Nijmegen Medical Centre.

Here is a good example by ePatient Dave:



The project leader Lucien Engelen provides some background info:



Please have in mind that by recording your video story you voluntarily reveal elements of your (or your relative or friend) protected health information as defined by the HIPAA law in the U.S. This is similar to sharing your personal experience on a blog or any other website.